Contact and hotlines

If you have not found an answer to your question, please call one of the authorities' hotlines.

Hotlines to the authorities

The Joint Danish Authorities hotline answers questions regarding coronavirus and restrictions in general caused by the COVID-19 outbreak, including COVID-19 related restrictions which apply after your entry into Denmark - for example requirements for testing and isolation after entry.

However, please call the Arrivals' hotline if you have questions regarding the applicable COVID-19 entry restrictions for entry into Denmark. 

Telephone: (+45) 7020 0233

Hotline opening hours

Every day from 06.00 (6 am) to 24.00 (midnight)

Foreigners arriving to Denmark will be refused entry into Denmark at all internal and external borders unless they comply with the requirements for entry.

If you cannot find an answer to your question on the website, you can call the arrivals hotline regarding questions on entry into and transit through Denmark.

The arrivals hotline can answer questions regarding the COVID-19 restrictions that apply to entry into Denmark - requirements on test prior to entry as well as requirements on having a worthy purpose. The hotline cannot answer questions regarding restrictions that apply after your entry into Denmark - for example requirements on testing and isolation upon or after entry. 

Telephone: +45 7020 6044

Hotline opening hours

Monday-Wednesday 08.00-16.00 (8:00 am - 4:00 pm)
Thursday 08.00-15.00 (8:00 am - 3:00 pm)
Friday 08.00-14.00 (8:00 am - 2:00 pm)

NB! The hotline currently receives many calls concerning the tracking and tracing of close contacts. To avoid wait time, we recommend that you call later.
If you are infected with COVID-19 or if you are a close contact

Call +45 3232 0511
Opening hours: All days 08.00 am to 10.00 pm.

If you see that we have called or if you have received a message from us, please return our call.

The Citizens Service Centre of the Ministry of Foreign Affairs only answers questions in relation to travelling out of Denmark and the ministry's travel advice.

Telephone: +45 3392 1112 
Email: [email protected]

Hotline opening hours

The line is always open.

Please note that the Ministry of Foreign Affairs cannot answer any questions related to entering or transiting through Denmark, nor about worthy purposes. Such questions can be addressed on the arrivals hotline of the Danish police.