Durable goods shops, grocery shops, shopping centres, department stores, hypermarkets, bazaars and shopping arcades

Questions and answers about shopping arcades, shopping centres and department stores.

Extended COVID-19 measures

All national measures have been extended until the end of 5 April 2021.

See overview of national measures

Questions and answers

Questions and answers about durable goods shops, grocery shops, shopping centres, department stores, hypermarkets, bazaars and shopping arcades. Updated: 10 February 2021.

Grocery shops are allowed to stay open.

Grocery shops are shops selling mainly groceries, which are defined as items consumed when used. Turnover is considered mainly to be generated by grocery sales when more than 50 per cent of the turnover comes from groceries. The turnover of existing shops is calculated based on the realised turnover for the most recent accounting period.

No matter their size and location, all durable goods shops must stay closed to the public.

Certain shops (including grocery shops, pharmacies, specialist shops selling medical equipment and establishments selling takeaway food or drinks as well as post offices, parcel shops etc.) can stay open.

Durable goods shops can stay open for business owners to sell goods needed by the business owners for the purpose of their activities.

Durable goods shops can also stay open for customers to pick up pre-ordered or prepaid parcels and items ordered from and paid by distance selling, if relevant, to pay for such parcels or items. This also applies to post offices, parcel shops and parcel pick-up points.

The shops and stores allowed to stay open must observe the current restrictions according to which they are required to:

  • Ensure a free floor area of at least 7.5 square metres for each customer in retail stores with public access which range between 0 and 1,999 square metres. If the floor area is less than 7.5 square metres, one customer can be allowed.
  • Ensure a free floor area of at least 10 square metres for each customer in retail stores with public access which range between 2,000 and 4,999 square metres, although there can always be at least 266 customers.
  • Ensure a free floor area of at least 12 square metres for each customer in retail stores with public access which range between 5,000 and 9,999 square metres, although there can always be at least 500 customers.
  • Ensure a free floor area of at least 25 square metres for each customer in retail stores with public access which have 10,000 square metres or more, although there can always be at least 833 customers.
  •  If it is a restaurant, bar or similar establishment or a grocery shops or other retail shops, display information posters at entrance doors stating the maximum number of customers allowed at the premises as well as information posters stating that customers should do their shopping alone. The information posters stating that customers should do their shopping alone must be the ones published by the Danish Health Authority. Display information posters in or at the premises to remind people of the requirement to wear a face mask or shield and of the risk that they can be asked to leave.
  •  If the relevant premises are retail premises open to the public and occupying at least three storeys, allow no more than the maximum number of customers allowed for each square metre of floor area in the preceding category and always on the condition that the natural or legal person disposing of the premises can present a risk management plan.
  • Ensure that all employees and other persons admitted to the premises observe the Danish Health Authority's recommendations on good hygiene and appropriate conduct.
  • Display information posters telling people with symptoms of COVID-19 to isolate themselves at home and about good hygiene and appropriate conduct in public spaces. The information posters displayed must be the ones published by the Danish Health Authority.
  • Make water and soap and/or hand sanitizer (with an alcohol concentration of at least 70%) available to customers, visitors and participants.
  • Ensure that the layout of the premises is designed to minimise the risk of infection, including that it must be possible for customers, visitors and participants to maintain social distance.
  • Ensure the presence of visible supervisory staff during opening hours in retail stores larger than 2,000 square metres, including durable goods shops, grocery shops, shopping centres, department stores, hypermarkets, bazaars, shopping arcades etc. open to the public, to ensure compliance with the restrictions on premises set out in the Executive Order Banning Large Gatherings and with the relevant guidelines in light of the outbreak of COVID-19.
  • Ensure the presence of visible supervisory staff during opening hours in retail stores, including durable goods shops, grocery shops, shopping centres, department stores, hypermarkets, bazaars, shopping arcades etc. open to the public, to ensure compliance with the restrictions on premises set out in the Executive Order Banning Large Gatherings and with the relevant guidelines in light of the outbreak of COVID-19. At such stores, there must be at least one staff member for each 2,000 square metres, and the total floor area of the store must be posted at entrance doors. Moreover, retail stores larger than 2,000 square metres must also make sure that the above staff members take regular counts of the number of customers inside the shops.
  • Ensure clear markings, instructions or the like in retail stores larger than 2,000 square metres, including durable goods shops, grocery shops, shopping centres, department stores, hypermarkets, bazaars, shopping arcades etc., open to the public to make customers move in the same direction or keep to the right.
  • Ensure that information posters are displayed at entrance doors of grocery shops strongly urging customers to keep a distance of two metres from other customers and retail staff throughout the entire retail area. The information posters must state that effective barrier screens between individual customers and between staff and customers can replace the recommended two-metre distance. The information posters must be the ones published by the Danish Health Authority.

No. Customers are not required to wear gloves.

Shops must make water and soap and/or hand sanitizer (with an alcohol concentration of at least 70%) available to customers.

No, but see the exemptions set out below. Durable goods shops, shopping centres, department stores, shopping arcades and bazaars as well as shops located in shopping centres etc. must stay closed to the public. Grocery shops, pharmacies, specialist shops selling medical equipment and establishments selling takeaway food or drinks can stay open, even if located in a shopping centre etc.

Post offices, parcel shops, parcel pick-up points and shops can stay open even if located in a shopping centre etc. for customers to pick up pre-ordered or prepaid parcels and items and, if relevant, to pay for such parcels or items.

Shopping centres, shopping arcades, bazaars etc. can stay open to the public to the extent required to allow access to grocery shops, post offices etc. which can stay open and to allow access to establishments selling takeaway food or drinks.

Departments mainly selling food and drinks at department stores can stay open.

The businesses allowed to stay open must observe the current restrictions according to which they are required to:

  • Ensure a free floor area of at least 7.5 square metres for each customer in retail stores with public access which range between 0 and 1,999 square metres. If the floor area is less than 7.5 square metres, one customer can be allowed.
  • Ensure a free floor area of at least 10 square metres for each customer in retail stores with public access which range between 2,000 and 4,999 square metres, although there can always be at least 266 customers.
  • Ensure a free floor area of at least 12 square metres for each customer in retail stores with public access which range between 5,000 and 9,999 square metres, although there can always be at least 500 customers.
  • Ensure a free floor area of at least 25 square metres for each customer in retail stores with public access which have 10,000 square metres or more, although there can always be at least 833 customers.
  • If it is a restaurant, bar or similar establishment or a grocery shops or other retail shops, display information posters at entrance doors stating the maximum number of customers allowed at the premises as well as information posters stating that customers should do their shopping alone. The information posters stating that customers should do their shopping alone must be the ones published by the Danish Health Authority. Display information posters in or at the premises to remind people of the requirement to wear a face mask or shield and of the risk that they can be asked to leave.
  • If the relevant premises are retail premises open to the public and occupying at least three storeys, allow no more than the maximum number of customers allowed for each square metre of floor area in the preceding category and always on the condition that the natural or legal person disposing of the premises can present a risk management plan.
  • Ensure that all employees and other persons admitted to the premises observe the Danish Health Authority's recommendations on good hygiene and appropriate conduct.
  • Display information posters telling people with symptoms of COVID-19 to isolate themselves at home and about good hygiene and appropriate conduct in public spaces. The information posters displayed must be the ones published by the Danish Health Authority.
  • Make water and soap and/or hand sanitizer (with an alcohol concentration of at least 70%) available to customers, visitors and participants.
  • Ensure that the layout of the premises is designed to minimise the risk of infection, including that it must be possible for customers, visitors and participants to maintain social distance.
  • Ensure the presence of visible supervisory staff during opening hours in retail stores larger than 2,000 square metres, including durable goods shops, grocery shops, shopping centres, department stores, hypermarkets, bazaars, shopping arcades etc. open to the public, to ensure compliance with the restrictions on premises set out in the Executive Order Banning Large Gatherings and with the relevant guidelines in light of the outbreak of COVID-19.
  • Ensure the presence of visible supervisory staff during opening hours in retail stores, including durable goods shops, grocery shops, shopping centres, department stores, hypermarkets, bazaars, shopping arcades etc. open to the public, to ensure compliance with the restrictions on premises set out in the Executive Order Banning Large Gatherings and with the relevant guidelines in light of the outbreak of COVID-19. At such stores, there must be at least one staff member for each 2,000 square metres, and the total floor area of the store must be posted at entrance doors. Moreover, retail stores larger than 2,000 square metres must also make sure that the above staff members take regular counts of the number of customers inside the shops.
  • Ensure clear markings, instructions or the like in retail stores larger than 2,000 square metres, including durable goods shops, grocery shops, shopping centres, department stores, hypermarkets, bazaars, shopping arcades etc., open to the public to make customers move in the same direction or keep to the right.
  • Ensure that information posters are displayed at entrance doors of grocery shops strongly urging customers to keep a distance of two metres from other customers and retail staff throughout the entire retail area. The information posters must state that effective barrier screens between individual customers and between staff and customers[ANJ3]  can replace the recommended two-metre distance. The information posters must be the ones published by the Danish Health Authority.
  • Moreover, the Ministry of Industry, Business and Financial Affairs (Erhvervsministeriet) has collaborated with the relevant authorities, business and industry and the labour market parties to prepare guidelines for a careful layout of restaurants, cafes, amusement parks, hotels, holiday resorts etc. in light of the outbreak of COVID-19. The recommended guidelines have been uploaded to virksomhedsguiden.dk.

Retail shops and stores, including durable goods shops, grocery shops, shopping centres, department stores, hypermarkets, bazaars and shopping arcades, (only indoor areas) larger than 2,000 square metres and open to the public are required to have visible supervisory staff during opening hours to ensure compliance with the restrictions on premises set out in the Executive Order Banning Large Gatherings and with the relevant guidelines in light of the outbreak of COVID-19.

At such stores, there must be at least one staff member for each 2,000 square metres, and the total floor area of the store must be posted at entrance doors.

Shopping centres, shopping arcades etc. are responsible for deploying sufficient visible supervisory staff to their common areas, corridors etc., while it is the responsibility of each shop of a shopping centre, a shopping arcade etc. to deploy sufficient visible supervisory staff to its retail area. The floor area of each shop and the common areas, corridors etc. of shopping centres must be measured separately.

The requirement of visible supervisory staff does not apply to shops smaller than 2,000 square metres. At shops smaller than 2,000 square metres, natural and legal persons only have to ensure the presence of a sufficient number of staff responsible for monitoring the compliance with the restrictions on premises set out in the Executive Order Banning Large Gatherings and with the relevant guidelines in light of the outbreak of COVID-19 during opening hours.

Please note that shopping centres, department stores, shopping arcades and bazaars as well as shops located in shopping centres etc. must stay closed to the public.